FAQ: Dr Martens Gripfast Tredair TUK creepers shoes and boots shipping catalogue orders

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1.) Here are the links to the types of shoes we sell

Dr Martens Shoes	TUK Creepers	Gripfast Shoes	Tredair Shoes
Dr Martens Boots	TUK Shoes Sandals	Gripfast Boots	Tredair Sandals
Dr Marten Sandals	Monkey Boots
Vans Shoes	Converse Shoes	Grinders Boots

2.) To order from the Gripfast or Tredair or TUK catalogues use the links bellow.

• The Gripfast/Tredair/TUK catalogue is current. You are welcome to ask about an older style you don't see listed but if it's not in the current catalogue, it probably isn't made anymore. But sometimes we do have a few older styles in our store so ask away :)
• Due to Dr Martens ever changing styles, there is no online catalogue that we know of for them
• Sorry we can't send out paper catalogues due to their high cost.
• 

3.) Here are some size conversion charts.

4.) Here is some info on shipping

USA orders are tracked and sent by UPS and arrive in about 5-7 days. Abroad orders are sent Global Express Priority Mail and arrive in about 8 to 10 days. Time varies by country. Any import taxes, duties ect. Imposed by your country, you are responsible for. Other than USA we ship to the following countries

5.) Return Policy

• Return policy We are happy to do exchanges or refunds on new and unused merchandise about 15 days from the time you receive your merchandise.
• Send your shoes back to us in the original box and with a note inside explaining whether you want a refund or an exchange for a different size or a different shoe.
• If merchandise is used we will not exchange it or refund it.
• Test your shoes out at home on the carpet to avoid getting them dirty.
• On exchanges or refunds, you will pay for the shipping to us. We will pay to ship it back to you if it is an exchange.
• Shipping is not refundable. We will not accept footware from another store
• On some items like shoe polish or clothing, no exchange or refund will be done.
• If you have any questions please feel free to call us at 530-899-0725 or 899-0762 (everyday 10am to 6pm Pacific Standard Time).
• 

6.) Dr Martens Gripfast Tredair TUK warranties

• Dr Martens, Gripfast, Tredair and TUK have no warranties. They may last a long time and are very well made shoes but they don't last forever.
• If there is a defect and not a sign of normal wear and you bought them from us, send them back to us.
• We will not accept footware from another store
• Please be aware that sending them back does not mean that they are defective. Upon our inspection if they are defective then we will replace them if the shoe model is still made or one of equal value that you like that is made
• Purposeful misuse voids our policy and the shoes will be sent back to you without recourse
• As our Dr Martens rep has told us, Dr Martens have no life time warranty. In fact they have no warranty at all. Please don't send them to us unless you got them from us and there is a defect. Normal wear and tear isn't a defect. You can try http://www.drmartens.com or http://www.tukshoes.com/ for more info also
• Sorry we don't repair shoes.
• As far as we know and our Dr Martens rep has told us, Dr Martens can be resoled with the Dr Martens sole in England only. Parts unfortunately are also only available in England.

  Dr Martens Gripfast Tredair soles

  DMS standard sole Hiker sole (bex is thicker) Gripfast boot sole Gripfast shoe sole Tredair shoe and sandal sole

  Shoe Care Products:

  NEUTRAL/ CLEAR POLISH: Works good on non-suede leathers and is especially good for multicolored shoes. MINK OIL: This is good for waterproofing and protecting most and kind of leather except suede. Moisturizes leather and softens it. But, applying mink oil to leather will darken the leather temporarily. As time goes by the leather will lighten back up. Allows leather to breathe. NEATSFOOT OIL: Has very similar properties and does about as good of a job as mink oil but is easier to apply. Allows leather to breathe. HUBBADRS SHOE OIL/ GREASE: For waterproofing non-suede leathers this does the best job. It doesn't really moisturize leather but it each treatment lasts the longest and is its a very effective water proffer. Darkens leather. Grease is harder to apply but lasts longer. Allows leather to breathe some what. SNOW SEAL: Excellent for snow pack boots. Being a bees wax, Snow Seal completely seals up the pours in leather. Works alot like putting a plastic bag over your shoe. Doesn't allow leather to breathe. WATERPROOFING SPRAYS: For suede leather, or most any leather, this is the best choice. Some sprays contain silicone and work better but will dissolve the dyes in colored shoes. Make sure you read the label to make sure is says "color safe". If its applied to clean leather, it works good helping to keep shoes cleaner longer. Silicone will darken leather permanently but will allow leather to breathe.

7.) Privacy, Security and junk mail

We at Heel and Sole Shoes are firm believers in an individual's right to personal privacy. The information you supply is not sold, passed along to a third party, bartered for or redistributed in any way. It is kept here at our store in a file for store records and book keeping. We do not sell your e-mail address or phone number to advertisers.Your order is rung-up right here at our store so there is no third party to worry about. Your order is sent to us SSL encrypted so your information can't be seen by others. You can see the secure server by looking at the lock at the bottom of the ordering screens.Your information is not sold or passed to another party. We don't send out junk e-mail to you either. For accounting purposes, your info is stored and never sees the light of day.

8.) How we process you order

Once we receive your order, over a secure connection, you will get an e-mail letting you know that we received it. Then upon credit card approval we will e-mail or call you telling you that your order was sent. If there is a problem with your order then we will contact you as well. On any order we receive your card is not billed until we send the shoes out to you.

9.) Types of payment

• We take Visa or MasterCard or Money Orders No C.O.D's no personal checks
• Send money orders to Please include your name and phone number with the money order so we know who you are. Your purchase will be kept on hold 10 days or so until the money order arrives.

10.) Footwear Histories

11.) Use this form to ask a question if you don't see it listed here

Question? (If you are asking about an order, exchange, or refund please include your full name and email on the order, this will speed up our responce to you.) Thank You

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